Refund policy

At AMMiKAL, every product is handcrafted in small batches with care, purity, and strict hygiene. Once an order is confirmed, we do not accept return or refund requests.

However, if something goes wrong during delivery, we are always here to support you and resolve the issue fairly.

If Your Product Arrives Damaged

We will gladly replace the damaged item, and the replacement will be shipped within 7–10 days after verification.

To help us process this quickly, you must notify us within 2 days of delivery.

Please email us at ammikal.store@gmail.com with:

  • Your order number

  • Invoice photo

  • 1 full image of the outer package

  • Minimum 2 clear images of the damaged product

  • Complete unboxing video (mandatory)

In case of multiple items in your order, only the affected product will be replaced.

Our team will respond within 24–48 hours and assist you throughout the process.

If an Item Is Missing from Your Order

If any product is missing, we will promptly resend the missing item.

Please notify us within 2 days of delivery at ammikal.store@gmail.com, and share:

  • Order number

  • Invoice photo

  • 1 outer box image

  • 2 images of the opened box

  • Complete unboxing video showing all contents

Refunds are not provided, but missing items will always be replaced.

You will receive a response within 24–48 hours.

If You Believe the Product Is Spoiled

Notify us within 2 days of delivery with:

  • Order number

  • Packaging date / manufacturing date

  • Clear images or video of the product

Because our products are made from natural ingredients, roasted and ground by hand, there may be small differences in colour, texture, or aroma across batches.
These natural variations are normal and not considered a defect.

If genuine spoilage is confirmed, we will replace the product after due diligence.
Our aim is always to offer a fair and transparent resolution.

We respond to all emails within 24–48 hours and provide full assistance.

Important Notes

  • Refunds are not issued under any circumstance.

  • Returns are not accepted for food safety reasons.

  • Taste preference, texture variation, or colour difference is not a valid reason for return.

  • All cases are evaluated with care, honesty, and respect.

Contact Us

For any support:
📧 ammikal.store@gmail.com